Suivo for Concrete Plants: How to Configure CIAW and Delivery Notes

A practical setup tutorial for concrete plant administrators: CIAW registration, BENOR integration, and paperless delivery in one workflow.

A concrete plant has three things going on at once: workers clocking in, trucks rolling out every few minutes, and a compliance layer (CIAW, BENOR, chain liability) that never sleeps. Suivo is designed to handle all three from a single platform, but only if the configuration is right. This tutorial is for the person inside your plant who actually sets it up: the operations lead, the IT administrator, or the dispatcher who wears both hats. We will walk through CIAW registration, digital delivery notes, BENOR integration, and the small choices that make the difference between “it works” and “it works beautifully”.

Learn more about how Suivo approaches digital time registration on the time tracking solution page.

Quick Navigation

• Setup checklist: what you need before you start
• Step 1: configure plant and worker profiles
• Step 2: set up CIAW for concrete deliveries
• Step 3: enable digital delivery notes
• Step 4: connect BENOR data
• Step 5: test with a live shift
• FAQ

Setup checklist: what you need before you start

Item	Why	Where to find it
NSSO/RSZ company number	Required for CIAW filings	Social secretariat file
List of plant workers + roles	Time registration and CIAW	HR system
List of trucks and drivers	Delivery registration	Fleet administration
BENOR certificate references	Quality compliance	Lab/quality system
Payroll provider and pay groups	Export mapping	Social secretariat

⚠️  Under Belgian rules, every worker on a construction site with 2 or more subcontractors (or any site where a subcontractor’s work exceeds the €5,000 / €500,000 thresholds) must be CIAW-registered. Fines reach up to €6,000 per worker per day. Concrete deliveries to such sites fall under the same regime.

Step 1: configure plant and worker profiles

1. In Suivo Admin, create your plant as a location with its NSSO number, address, and pay groups.
2. Import the worker list from your HR system (CSV or API). Each worker needs a payroll ID, pay group, and role (plant operator, dispatcher, lab technician, driver, etc.).
3. Assign each worker to a default registration method: badge, site pole, or mobile app. Drivers should default to the mobile app (tied to the truck).

Step 2: set up CIAW for concrete deliveries

The tricky part of CIAW for a concrete plant is that your workers are on two sites at once: the plant and the customer’s construction site. Configure this correctly:

4. Enable CIAW at plant level for your own workers (plant crew clocks in at the plant, same as any workplace).
5. Enable delivery-based CIAW for drivers. Every delivery with a concrete load triggers a CIAW registration at the customer’s site. The driver confirms via the Suivo mobile app when arriving on site.
6. Turn on automatic filing. Registrations are pushed to the NSSO in near real time.
7. Set up exception alerts: if a delivery leaves the plant but no CIAW arrival is registered within the expected window, your dispatcher gets an alert.

Step 3: enable digital delivery notes

The paper delivery note is where most concrete plants still bleed time. Suivo replaces it with a digital version:

8. In Admin → Delivery notes, activate the digital note template.
9. Configure the template fields: customer, site, mix recipe, volume, BENOR reference, truck, driver, loading time, unload time, signature.
10. Enable customer signature on site via the driver’s mobile app. The signed PDF is stored and linked to the delivery record.
11. Link delivery notes to invoicing so every confirmed delivery feeds straight into your billing run.

❌ vs ✅ concrete plant configuration

• ❌ Paper delivery notes, manual CIAW filings, disconnected BENOR references
• ✅ Digital signed delivery notes, auto-CIAW, BENOR linked to each load
• ❌ Dispatcher re-typing truck numbers into a payroll export
• ✅ One configuration, one platform, one export

Step 4: connect BENOR data

BENOR is the Belgian quality mark for concrete and a requirement in most public and private projects. Suivo does not replace your lab or quality system, but it couples the BENOR certificate reference to each load so the customer receives a complete digital record:

12. In Admin → Integrations, enable the BENOR data feed from your lab system (CSV, API, or manual upload per recipe).
13. Map each mix recipe in your production system to a BENOR reference in Suivo.
14. On each delivery note, the correct BENOR reference is attached automatically based on the recipe of the load.

Step 5: test with a live shift

Do not wait for the Monday morning rush to discover a configuration gap. Schedule a test shift on a quiet day:

15. Pick one truck, one driver, two deliveries to a real customer.
16. Run the full flow: plant clock-in, load, CIAW registration at customer site, signed delivery note, return.
17. Review the records: CIAW filed? Delivery note signed and stored? Payroll export includes the hours correctly? BENOR reference on the note?
18. Fix anything that broke, then roll out to the full fleet.

“Our drivers loved the digital delivery note from day one. But the real win was CIAW going from a daily admin task to zero. We literally forget about it now, that is how it is supposed to feel.” , Operations manager, Flemish concrete plant

Frequently Asked Questions

Do we need new hardware at the plant?

Usually no. Drivers use the Suivo mobile app on a standard smartphone. Plant workers use existing badges or the app. A site pole is optional, typically only needed if you want a fixed entry point for subcontractors visiting the plant.

Can we keep our existing ERP and dispatch system?

Yes. Suivo integrates with SAP, Dynamics, KPD, Odoo, and AFAS for the financial and ERP side, and exchanges data with most concrete-specific dispatch systems. See Time Registration & ERP in Construction for the technical details.

What if a delivery is refused on site?

The driver records the refusal on the digital note with a reason. The CIAW registration remains valid (the driver was on site), and invoicing picks up the correct status automatically.

How does chain liability apply to concrete deliveries?

As a concrete supplier you are generally considered a subcontractor for the receiving main contractor, and your workers must be CIAW-registered on the receiving site. See our CIAW concrete sector guide for scenarios.

Is Suivo used by other Belgian concrete plants?

Yes, Suivo serves concrete, ready-mix, and aggregate operations across Belgium. The Time Registration guide for construction covers the wider sector context.

Related reading

Check-in at Work · Time Tracking · Construction industry · CIAW FAQ

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