Cibor offers a comprehensive range of services for solving problems in and around buildings and swimming pools. Services are divided into four departments: leak detection, building pathology, special repair techniques and concrete operations. Whether it’s gas, water or fuel leaks, odor nuisance, draft problems, a broken drain, heavy-duty anchoring, drilling holes in concrete, … Cibor always puts the same speed, meticulousness and professionalism into action.
Over the past 15 years, Cibor has grown significantly, expanding its services and providing interventions across the country. This evolution also brought with it some growing pains for which Cibor was looking for solutions. The entire process of time registration, for example, needed a new approach. The processing, checking and possible correction simply took too much time. The handwritten documents were not always easy to read and were sometimes lost. Also, registered hours were often passed on last-minute or even too late. As a result, Cibor was also not very sure how accurate all those records still were. It resulted in duplication of effort and loss of time. These were not the only consequences. There was also a little uncertainty in the payment of wages or billing to customers. Cibor wanted all of this off the table.
Time Logger, an app from Suivo, provided a solution to Cibor’s challenges and, among other things, made it easier to track hours now, which is positive for the technicians on the job and for the administrative staff.
Thanks to a new way of working for that hour recording, payroll calculation and for mobility allowances, everything runs better at Cibor. The organization no longer has to deal with lost timesheets, work orders or other paperwork. Manual input is eliminated and no more sloppy handwriting to decipher. Moreover, processing does not have to wait until the papers are brought in. Optimizing these processes also makes billing to the end customer more accurate and faster.
Employees keep track of what interventions they do, recording their work time. If they are on the road, they record that period themselves as travel time. For the leak detection and repair techniques departments, this is done with the ‘Time Logger’ app. Hourly registration for the concrete department is done in a different way. Employees identify themselves with a badge when they get into their vehicles. The black box in their vehicle registers and transmits. For concrete work, official registration at Check-in-at-work is also mandatory. Thanks to the black box in the vehicles in combination with so-called geofencing, this happens completely automatically. There is a virtual fence around each job site that registers when the vehicle enters and automatically informs Social Security. Cibor has about seventy users of the Time Logger app and about ten employees who use the badge.
The above practices are very simple and much more accurate than before. Before, hours were more often misestimated or even forgotten to pass on. Now employee payouts run more smoothly. The registrations through the app or through the black box are centralized on the Suivo IoT Cloud Platform. The data are automatically synchronized with the data from SD WORX’s Protime app.
Marijn Delespaul, IT manager at Cibor: “Our greatest need was met very well. An additional aspect is increased satisfaction among our employees and customers. So it also has a positive impact on our customer service. This positive impact is mainly due to the automatic registration at Check-in-at-work and a link with the Protime software of our social secretariat SD WORX. This frees up our administrative staff’s time for customer questions. This is much more pleasant for both the employee and the customer.”
Patrick Peeters, general manager of Cibor: “Although our main wish was already fulfilled, we came across a nice added value in the course of the project. A small surprise that makes us even more satisfied with the project. Previously, the mandatory Check-in-at-work was done manually, usually one day prior to the works. If it failed or was already forgotten, the technician could not start work immediately on the day itself. Thanks to automatic registration with Checkinatwork, that problem has been eliminated.”
Marijn Delespaul: “Because the track-and-trace also allows us to see the location of our technicians, it is easier to immediately forward urgent interventions that come in on the day itself to the nearest specialist.”
The arrival of Suivo has streamlined a lot of processes. This benefits the mobile staff, as well as scheduling, administration and HR staff. They notice those operational benefits every day. The organization gains in efficiency and saves money. Because you can make a better estimate of the work, communication with the end customer about the planning of the work is also better. This is very important when your customer is faced with an urgent intervention such as a gas leak, for example.
