About the Job

In the role of Customer Support Officer, helping and advising our customers is key. With our team, we aim to provide our customers with a “first-class support experience”.

Your responsibility consists of providing technical and functional support to customers in terms of the hardware – our trackers, tags, and sensors, and our software – the Suivo IoT Cloud platform. You will delve into the content and technical specifications of the platform daily, building up a deep knowledge. It is your mission to prove our good reputation by providing excellent support. Every day, you make a difference for our customers; that makes you happy, doesn’t it?

What do we see as important responsibilities for you:

• As a first-line employee, you will respond quickly and appropriately to customer queries and help resolve software and hardware issues.
• You will register daily tickets in the ticket system and handle ongoing tickets. You do a primary analysis of reported queries/faults and if necessary you further escalate them to other colleagues.
• Keeping contact with the customer until the problem is resolved. Document the solutions provided in an FAQ and report recurring issues so that we can come up with a structural(er) solution.

Do you recognise yourself in this profile?

We are looking for a positive-minded, fun-loving colleague with a passion for IoT and Software.

• You obtained an education in IT or you have a first experience in a similar function (helpdesk/support). Recent graduates are also welcome!
• An inquisitive personality and passion for technology fit our team.
• Customer-friendliness is a great strength. You show a flexible working attitude and work thoroughly and accurately.
• You are a communicative, enthusiastic, and helpful person who does not shy away from complex issues.
• You can express yourself fluently in Dutch. A good knowledge of French and English is also necessary.

What do we have to offer you?

• A full-time, permanent contract of unlimited duration.
• A dose of challenges every day.
• The space to grow in your role.
• An attractive, competitive salary complemented by fringe benefits such as hospitalisation insurance, a pension savings plan, a meal allowance, a mobility allowance, 28 days’ holiday and flexible working hours.
• A big family. Suivo is part of the Geo Square companies.
• Suivo is an ambitious scale-up, a dynamic environment where entrepreneurship is highly valued. You will find yourself in a flexible culture, in a team with great colleagues where creativity reigns and new, state-of-the-art technologies are given full attention. Innovation is in our DNA.

About Suivo

Suivo delivers high-quality data & insights to make businesses even better. We have made it our mission to connect everything.

Suivo is an Internet of Things company. We combine software, hardware and connectivity to optimise business processes. With our trackers, tags and sensors, we collect data so that our clients’ fleets, machines, tools and employees can be put to even better use.  It makes planning, managing and analysing ‘a walk in the park’!

There is a motivating winner’s mentality at Suivo. You work in a stimulating environment and, together with your colleagues, you look for the best solutions for our customers.

Read more about your future workplace: www.suivo.com.

Are you interested?

That’s great news.

Send us your CV and let us know why we need you. You can do so by sending an e-mail to:

jobs@geosquare.eu.

Hope to see you soon!