For Zetes Cards we developed a solution which optimizes the production and delivery of official documents. A welcome help, because Zetes Cards performs over 700 deliveries every 2 days to be in line with the SLA requirements.
The dispatch tool prepares an optimized planning of the deliveries of multiple documents (ID cards, passports, and driver licenses) which is converted into an operational planning afterwards. The production of the documents is triggered by the dispatch tool. The optimization algorithm takes into account the opening hours of communes as well as the holiday periods and closing days as well as SLA (whether a delivery is urgent or following a standard lead-time)