Until recently, technicians of De Watergroep went to the customer with pen and paper. Urgent interventions or unforeseen orders were passed on to the central ERP late. Sometimes too late. This way of working caused quiet some inefficiencies. The technicians had to come to the office every day to deliver their work orders so they could be processed. It was an approach that implied a risk for errors and caused extra workload for the administrative department. Most of all it meant a loss of valuable time that the technicians could not spend on their core tasks: the technical work in the field.
De Watergroep understood that digitizing their mobile employees would quickly deliver positive impact in several areas. By entering the correct data on location by means of a mobile application, the technicians could cancel the unnecessary travel time to the office and avoid manual input of data. That would not only save time, but it would increase the quality of data as well. By immediately making the data accessible, De Watergroep would also get real time insight in status and progress of actual jobs. A solution to fix the basics for quicker and faster service & delivery.