Watergenius is a business specialised in filtering and recycling water for a wide number of applications for both consumers and businesses. As part of their mission, Watergenius employs a number of mobile technicians who are responsible for installing and maintaining the solutions Watergenius offers.
The goal of the project was focused on minimising the amount of time technicians have to spend between assignments and to maximise the amount of assignments per day for each technician. This is once again one of the most common optimisation needs for field service activities: replacing lost time with value adding activities.
The unique challenges of the Watergenius case were the large number of types of activities that needed to be planned, the sectors that needed to be coded since groups of technicians are responsible for their own regions and the certainty that assignments were completed withing the time window client agreements.
The configuration and parameterisation of the planning and route optimisation tool for Watergenius takes the following elements and rules into account:
Besides building the actual planning tool, Suivo also fully integrated the solution into the existing IT infrastructure at Watergenius. Additionally, we also made use of Geo-optimised planning and developed a digital order form to allow clients to easily plan an appointment. Finally, all daily navigation and routing instructions were automatically passed to the technicians on their navigation devices.
